Refund policy
RETURN & REFUND POLICY
Last Updated: August 26, 2026
Southeast Office Co. wants customers to be confident in their purchases. If you have an issue with an order, please contact us and we will work with you to determine the appropriate next step.
This policy explains our general return, refund, exchange, damaged-item, and cancellation procedures.
1. RETURN ELIGIBILITY
Eligible products may be returned within 14 days of delivery.
To qualify for a return, an item generally must be:
• Unused and in resalable condition
• In its original packaging
• Complete with all accessories, manuals, components, and materials
• Accompanied by proof of purchase or the applicable order number
Products that have been used, installed, assembled, altered, damaged after delivery, or returned without original packaging may not be eligible for return.
Please contact Southeast Office Co. before sending any product back.
Unauthorized returns may be refused or returned to the sender.
2. NON-RETURNABLE OR RESTRICTED ITEMS
Certain products may not be returnable or may be subject to additional restrictions, including:
• Custom or personalized products
• Special-order or specially sourced products
• Clearance or final-sale merchandise
• Opened food, beverages, or other consumable products
• Opened cleaning chemicals or sanitation products
• Products with health, hygiene, or safety restrictions
• Opened ink or toner cartridges unless defective
• Products that have been installed or assembled
• Certain furniture items
• Made-to-order products
• Items designated as non-returnable by the manufacturer or supplier
If you are unsure whether a product is returnable, please contact us before making your purchase.
3. BUSINESS, BULK, AND SPECIAL ORDERS
Bulk purchases, business orders, special sourcing requests, negotiated-price purchases, and customized supply programs may be subject to separate return terms.
Some large-volume or specially sourced orders may be non-returnable once the order has been placed with the supplier.
Any special return restrictions communicated in a quote, purchase agreement, invoice, or other written communication will apply to that order.
4. HOW TO REQUEST A RETURN
To request a return, contact Southeast Office Co. and provide:
• Your name
• Company name, if applicable
• Order number
• Product you would like to return
• Quantity
• Reason for the return
• Photos when the item is damaged, incorrect, or defective
If the return is approved, we will provide instructions regarding where and how the product should be returned.
Do not send products back without receiving return instructions.
5. RETURN SHIPPING
Unless the return is the result of an error by Southeast Office Co., a fulfillment partner, manufacturer, or carrier, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by law or the return resulted from an error associated with the order.
We recommend using a trackable shipping method for authorized customer-paid returns.
Southeast Office Co. is not responsible for returned products that are lost or damaged before reaching the designated return location.
6. DAMAGED PRODUCTS
Please inspect your order after delivery.
If an item arrives damaged, contact us as soon as reasonably possible and provide:
• Your order number
• Description of the damage
• Photos of the damaged product
• Photos of the shipping carton or packaging when applicable
• Photos of shipping labels when requested
Please retain the product and packaging while the claim is being reviewed.
Depending on the circumstances, we may arrange a replacement, refund, credit, or other appropriate resolution.
7. INCORRECT OR MISSING PRODUCTS
If you receive an incorrect product or believe something is missing from your order, contact us promptly.
Please include your order number and details about the item you expected to receive.
Because some orders may ship from multiple fulfillment locations, products from the same order may arrive separately.
We will review the order and determine the appropriate resolution.
8. DEFECTIVE PRODUCTS
If a product appears to be defective, contact us with your order information and a description of the issue.
Some products may be covered by a manufacturer's warranty. Depending on the product and manufacturer, warranty claims may be handled directly by the manufacturer or coordinated through Southeast Office Co.
9. INK & TONER
Unopened ink and toner products may be eligible for return when they otherwise satisfy the requirements of this policy.
Opened cartridges generally cannot be returned unless the product is defective or there was an error with the order.
Customers are responsible for confirming printer compatibility before ordering.
If you need help identifying the correct cartridge for your printer, please contact us before purchasing.
10. FURNITURE
Furniture may be subject to additional return restrictions because of freight costs, assembly status, manufacturer requirements, and special-order conditions.
Assembled, installed, customized, or made-to-order furniture may not be returnable.
If furniture arrives damaged, please document the condition of the product and packaging and contact us promptly.
11. REFUNDS
Once an approved return is received and inspected, we will determine whether the return satisfies the applicable requirements.
If approved, the refund will generally be issued to the original payment method.
After we issue a refund, your bank, credit card company, or payment provider may require additional time to post the credit to your account.
Shipping charges, return shipping expenses, special-order charges, or other non-refundable fees may be deducted where applicable and permitted by law.
12. PARTIAL REFUNDS
A partial refund may be issued instead of a full refund when appropriate, including when:
• Packaging is damaged or missing
• Accessories or components are missing
• A product has been opened
• The item is no longer in fully resalable condition
• The return creates supplier or manufacturer restocking charges
Any applicable deduction will be communicated as part of the return review.
13. RESTOCKING FEES
Certain products or supplier-authorized returns may be subject to a restocking fee.
If a restocking fee applies, we will communicate the applicable amount or percentage when processing the return request whenever reasonably possible.
14. EXCHANGES
If you need a different product, size, configuration, or compatible item, contact us.
Depending on the product, the fastest solution may be to return the eligible original product and place a new order.
15. ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed after an order has entered processing, been submitted to a supplier, been specially sourced, or shipped.
Special-order, customized, or made-to-order products may not be cancellable once processing begins.
16. REFUNDS FOR CANCELED ORDERS
When an eligible order is successfully canceled after payment has been collected, the applicable amount will be refunded to the original payment method.
Processing times imposed by banks and payment providers are outside Southeast Office Co.'s control.
17. RETURN ABUSE
Southeast Office Co. reserves the right to refuse returns or restrict purchasing privileges when we reasonably determine that return activity is fraudulent, abusive, excessive, or inconsistent with this policy.
18. RIGHTS UNDER APPLICABLE LAW
Nothing in this policy is intended to limit rights that customers may have under applicable consumer protection laws.
Where applicable law provides greater rights than this policy, those legal requirements will apply.
19. CONTACT US
For return, refund, damaged product, or order-related questions, contact:
Southeast Office Co.
Email: Hello@Southeastofficeco.com